Comments on: ITIL for CTOs

By: Bob Gourley

Bob Gourley — Wed, 04 Mar 2009 23:55:25 +0000

Kevin, Thanks again, and it is good to connect to you on Twitter.
I'm starting to hear more and more folks use the term ITIL and I continue to spread word of Visible Ops as absolutely great context.
Cheers,
Bob

By: Kevin Behr

Kevin Behr — Wed, 04 Mar 2009 03:52:07 +0000

Let's do the work and spread the word then! I am @kevinbehr on Twitter and am blogging regularly at http://blog.kevinbehr.com
I am also consulting many clients including 2 of the top 5 internetcos on how to build flow into their IT orgs.
Think Goldratt,Spear, CMMI-SVC meets Behr/Kim!
amazing stuff and I am glad to know you like it!
Kevin Behr

By: CTO Bob Gourley

CTO Bob Gourley — Wed, 08 Oct 2008 13:22:43 +0000

Kevin what an honor for me to have you commenting right here on my blog! Thanks.
However, I have some bad news for you. I still see so many places that just don't know about ITIL or Visible Ops. I don't want to call those places out in public, yet, but they include large government organizations that should be looking for best practices every where they can.
I guess the point is that we need to keep spreading the word!
Cheers,
Bob

By: Kevin Behr

Kevin Behr — Wed, 08 Oct 2008 08:12:09 +0000

Bob,
I appreciate the kind mention of Visible Ops! The whole point of Visible Ops was to show folks where the high performers focused.
The approach we outlined has now been validated by a large empirical research study at the IT Process Institute. The study was designed to get to the heart of the questions "Where should I start" and "What controls and processes correlate with high performance?".
If you want to know where to start your ITIL efforts, Visible Ops outlines a proven path to adoption and results.
thanks again!
kb

By: Bob Gourley

Bob Gourley — Wed, 18 Jun 2008 17:22:40 +0000

Thanks all for the comments and the leads to more information. I appreciate that.
Cheers,
Bob Gourley

By: Sterling Wright

Sterling Wright — Wed, 18 Jun 2008 05:17:34 +0000

In addition to the five core volumes, there is also a very good introduction called "The Introduction to the ITIL Service Lifecycle". Also, the itSMF published a free (in .pdf form) booklet. It can be had here: http://www.itsmfi.org/files/itSMF_ITILV3_Intro_Ov...

By: Steve

Steve — Tue, 17 Jun 2008 04:45:29 +0000

To assist your readers there are a couple of free downloads availabe, which may help with knowledge transfer, try the following: http://www.itilnews.com/?categoryid=29&categoryde…
Cheers Steve@itilnews.com

By: Andrew Badera

Andrew Badera — Mon, 16 Jun 2008 00:35:04 +0000

ITIL is great, but it's ISO-like and SOX-like in that it's about visibility, it's guidance and best practices, without being directly implementable. Are there more resources out there like Microsoft's MOF?