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Automated Resolution of IT Problems

July 11, 2008 By

Triumfant In January 2008 I was named to the advisory board of Triumfant, a company who has mastered the automated detection and resolution of IT problems.  Of all the IT firms I’ve seen, they are the ones with the most comprehensive approach to automated resolution management and the only one I’ve seen that can automate the entire lifecycle of IT problem management, from identification to resolution.

I recently read some very exciting news about Triumfant.   They have just signed a partnership agreement with one of the largest suppliers of computers to the federal government: computer giant Dell Inc.   Triumfant software will be sold pre-installed on Dell computers to federal customers running Microsoft Windows XP and Vista.

I take this as a huge endorsement of the Triumfant approach of automated process monitoring and IT compliance enforcement.   This agreement between Triumfant and Dell is also great news for enterprise CTOs and other technologists who must meet the mandate of the OMB’s Federal Desktop Core Configuration (FDCC).

The FDCC outlines the standard configuration established by the Department of Defense (DoD), Department of Homeland Security (DHS) and National Institutes of Standards and Technology (NIST).    Federal Agencies have till Feb 1 to meet these new standards, and now with Triumfant they have a way to
realistically and economically do that.

How does Triumfant work?   It collects configuration data from computers, documents the configuration, securely reports back key variables of state, and securely corrects and non compliant settings it identifies.   In my opinion, two important discriminators of Triumfant are the number and
scope of the settings it reports on and its ability to automate resolution.

For more on Trumfant see:  http://triumfant.com

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About BobGourley

Bob Gourley is Crucial Point LLC’s founder and editor of CTOvision.com. Bob has received industry recognition including Infoworld top CTO award, AFCEA’s meritorious service award, and recognition as one of the top 100 “Tech Titans” in DC by Washingtonian magazine. He was named one of the “Top 25 Most Fascinating Communicators in Government IT.”

  • C. Bandler

    Bob,
    I can't agree more about Triumfant. As a member of Dell's Federal Partner Advisory Council, I was included in a presentation on Dell's new service offering using the Triumfant offering coupled with Intel's new vPro chip capabilities. It was given by Stephen F. Schuckenbrock who serves as senior vice president, Global Services, and Dell’s chief information officer (CIO).
    My largest concern, which I expressed, is the security issues that would need to be addressed for Federal clients. Could you imagine trying to do something like this for your recent place of employment? A dedicated SCIF would need to be created that is mostly on site, correct?
    -Carey

  • http://profile.typekey.com/ctovision/ Bob Gourley

    Carey,
    Thanks much for the comment. I think in the case of my old office there are no real issues, since computers of different domains are already logically separated and those that are carrying the most sensitive material are also in physically protected sites. So the automated tools running those computers will be supported from data centers that always operate at that level. As for a dedicated SCIF onsight, I don't think that is needed. If the computers are already in a SCIF and are connected to a network then they can be managed remotely from another SCIF.
    Cheers,
    Bob