The Role of the CTO: Four Models for Success

August 16, 2009
By Bob Gourley

One of my favorite examinations of the role of the Chief Technology Officer (CTO) is Tom Berray’s”Roles of the CTO: Four Models for Success.

If you are an enterprise CTO or any technologist looking for career context I strongly recommend it to you for its situational awareness and context. Tom writes of CTOs in four models:

  • The Infrastructure Manager
  • The Big Thinker
  • The Technology Visionary and Operations Manager
  • The External-facing Technologist

These well defined models were based on discussions with hundreds of technologists as well as written surveys.  It remains the definitive work on CTO roles, and has been referenced by some of the greats, including Amazon CTO Werner Vogels. (see http://www.allthingsdistributed.com/2007/07/the_different_cto_roles.html ) Werner says “I believe Tom Berray’s quadrant gives the best framework for reasoning about what makes CTOs successful.”  I have to agree.

As a CTO, I appreciated Tom’s groundbreaking work in describing the community, since it helped me talk with people about my own role.  Too frequently people misunderstand what a CTO does, in part because CTOs perform different roles in different enterprises.   Ambiguity can impede effectiveness so the clarity of this model has been very helpful.

Ambiguity over the role can also contribute to challenges for organization seeking a new CTO, which leads to another important aspect of Tom’s work.  He provides a mapping of CTO roles to organizational needs in a way that can help companies determine the best type of CTO for their needs.

If you are preparing a search for a CTO, a study of Tom’s framework can help provide context which can ensure you are looking for the right set of skills.   If you already have an executive on your team responsible for technology strategy, you may want to ask them if they are familiar with this study, since it may help them in their dialog with others over their role.

Which type of technologist are you?  Please give us your thoughts:

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4 Responses to “ The Role of the CTO: Four Models for Success ”

  1. Peter on August 17, 2009 at 6:47 am

    Bob,

    See the following link for a PDF of the four Models.

    http://www.brixtonspa.com/Career/The_Role_of_the_CTO_4Models.pdf
    Your above first link is broken.

    • Bob Gourley on August 17, 2009 at 7:09 am

      Thanks much Peter for pointing that out. I’ve fixed the link.

  2. Joe Boutte on August 18, 2009 at 3:01 pm

    I’m a big thinker and visionary, but focus on process improvement as well. It’s all about leadership and influence and making people find the best in themselves and in so doing, the best in the organization and technology.

    • Bob Gourley on August 18, 2009 at 3:34 pm

      Joe thanks for the note. I think all of us should have that focus on people and leadership. I used to joke that I was a CTO which meant I cared about people and technology, just not in that order. But it was always a joke. It really is about people and mission and getting things done (that said, I really do like technology!).

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