If Rackspace Keeps This Up They Will Dominate

rackspace logo 300x228 If Rackspace Keeps This Up They Will DominateIn March we announced our move of CTOvision.com to a new Rackspace Cloud Site capability. After testing we also moved CTOlabs.com and, CrucialPointLLC.com there, and things were so easy/fast/enjoyable we later established DoDIIStech.com there. Using Rackspace gave us must faster performance and many other features.

Lately things started to go wrong, however. I started getting error messages when I logged into the admin panels of my sites. My friend John Mackay sent me a note via Facebook telling me links on my site were down. Vint Cerf sent me a note after receiving the CTOvision monthly tech review telling me he could not reach the piece that talked about the Devost/Houghton/Pollard paper “Can You Trust Your Toaster?” How embarrassing for me. One of the father’s of our modern world wanted to read something on my site and I let him down.

I tried giving my sites more memory, and that seemed to work, but only briefly.

I am a busy guy and thought the easy way ahead for me would be to just cut and run away from Rackspace. I sent a little ping out on Twitter asking folks to tell me who I should switch to

A few friends replied, there are definitely other firms out there I could jump to. Rackspace also replied. Then they e-mailed me asking for more info and opened a ticket to ensure their support staff would be all over this. They proactively started digging and when I contacted them with more info they jumped all over this and found out exactly what the problem was. It turns out the problem was a complex configuration of my site’s plug-ins and some related settings that was causing one plug-in in particular to hog all my compute cycles. Rackspace recommended some very easy steps to mitigate that issue.

Now all sites are working faster and I have not seen any embarrassing dead links to real traffic.

Huge lesson for me: I should have gotten Rackspace up in chat first instead of jumping to the wrong conclusion that building pristine instals on a new webhost would solve my problem.

It is a free country and I reserve my right to switch hosts at the drop of a hat. But this episode reflected greatly on Rackspace and my current intent is to stay with them long term.

 If Rackspace Keeps This Up They Will Dominate

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About Bob Gourley

Bob Gourley is the publisher of CTOvision.com and DelphiBrief.com and the new analysis focused Analyst One Bob's background is as an all source intelligence analyst and an enterprise CTO. Find him on Twitter at @BobGourley

Comments

  1. Their level of support is excellent, we've had similar experiences with app-level issues that were completely outside the remit. We'd expect responsibility to end with the hardware but they do so much more than that!

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