ITIL is the Information Technology Infrastructure Library, a set of tips, techniques, processes and concepts for managing an IT enterprise.  ITIL focuses on infrastructure, application development and operations. ITIL is without a doubt the most widely accepted approach to enterprise management.  It provides a full set of best practices. I've come to believe that all CTOs should learn ITIL.  I don't believe ITIL holds all the answers for enterprises, … [Read more...]