Smarsh just announced they have acquired Digital Reasoning, a firm we have long tracked in our disruptive technology directory. Digital Reasoning are a leader in making sense of data, including capabilities in natural language processing, artificial intelligence, machine learning and the management of data at scale and speed.
From the Smarsh website:
Brian Cramer, CEO of Smarsh, said, “Smarsh and Digital Reasoning’s combined capabilities equip customers with an entirely new expertise that we are calling ‘Communications Intelligence.’ Using artificial intelligence and machine learning helps firms more efficiently supervise and mitigate risk at scale, and will now enable them to analyze their electronic communications to uncover business intelligence that can fuel sales and other revenue drivers.
Mr. Cramer continued, “The ongoing pandemic and its impact on how and where people work has accelerated long-term trends that were already well underway. The exploding volume, velocity, and variety of electronic communications are creating greater risks for firms, while also presenting opportunities to leverage communications data to spot risks before they happen, and identify new insights to drive fresh growth initiatives. These conditions are creating a large divide between firms investing to harvest data-driven insights and leverage data to manage risk, and those who are falling behind. This will bear out in earnings and share prices in the years to come.”
Tim Estes, Founder and CEO of Digital Reasoning, said, “In this new world of remote work, a company’s digital communications infrastructure is now the most essential one for it to function and thrive. Smarsh and Digital Reasoning provide the only validated and complete solution for companies to understand what is being said in any digital channel and in any language. This enables them to quickly identify things like fraud, racism, discrimination, sexual harassment, and other misconduct that can create substantial compliance risk.”
For more see: Smarsh Acquires Digital Reasoning
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