Read Robert C. Johnson explain how SaaS companies can secure customer data on Help Net Security :
Recently, some of the biggest names in SaaS have experienced customer support data breaches. With data playing an important role in the success of customer support, companies must ensure information security is top of mind to build relationships and develop trust with customers. But, in addition to being secure, B2B customer support teams need customer information to be easily accessible so they can help resolve tickets quickly and efficiently. In this article, I’ll walk through three strategies customer support teams can utilize to improve customer data security.
Read his full article here.