Customer service is an important part to any organization and ensuring that customers get the best experience is paramount. AI technologies have been able to transform customer service in many positive ways for most organizations.
AI systems are helping create robust customer profiles, taking into account customer’s personal preferences, search history, geographical location, and other factors, to provide hyperpersonalized recommendations. Additionally, these AI systems can provide personalized pop-ups, chat interactions or emails helping to keep the customer engaged, closing sales, as well as up-selling products or services.
AI powered bots are also reducing errors and increasing compliance at organizations. Machines are great at being trained and also great at processing and analyzing large amounts of data. AI systems can quickly interpret customers’ responses reducing the chances of misunderstanding questions or offering incorrect products or solutions. Bots are also able to successfully manage multiple conversations at once, operate 24/7 without fatigue, and don’t have knowledge gaps that require researching issues/questions or asking a colleague for help.
To learn more about how AI technologies are transforming customer service, and to see a larger image of the infographic click here.