Chatbots are rapidly becoming part of our every day lives and proving to be a very valuable tool for companies across a wide range of industries. As such, AI-enabled chatbots are increasingly being used on the front line of customer engagement. They can be integrated into customer support service teams to answer common or basic questions. They can also help suggest products or services based on customer preferences and even add products from the catalog to expedite sales. Chatbots are also helping people learn new languages, skills, and provide tutoring on a wide range of subjects.
Unlike humans, bots are able to work around the clock, never tiring or requiring breaks like their human counterparts. This allows organizations to have an 24/7 customer service agent available to resolve issues with customers as soon as they arise, rather than having to wait for normal business hours. Chatbots are able to keep a consistent mood and always-helpful tone, they don’t get flustered by negative comments or unfriendly words from upset customers, and don’t have personal biases that may come out in conversations.
In this infographic, Cognilytica shares just some of the ways in which chatbots are being used today and how they are transforming our lives both personally and professionally. For a larger image of the infographic, and to read more in depth about how chatbots can help your organization click here.