Read why Zoran Latinovic and Sharmila C. Chatterjee say that despite of all the AI hoopla, humans will remain a critical part of the decision making in the sales process on Market Watch :
Will robots one day replace salespeople? To the mainstream blogosphere, it’s a distinct possibility. “95% of Salespeople Will be Replaced by Artificial Intelligence Within 20 years,” according to one headline on LinkedIn. There’s no question that AI and machine learning will transform the business-to business (B2B) sales landscape. But corporate leaders looking to slash sales jobs must not get ahead of themselves. Humans are, and will remain, critical to the sales process.
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