Read Kathleen Walch’s article about how Amazon has been transforming their business with AI for decades.
If you’ve ever browsed through the vast selection of items Amazon offers on their website then you’ve most likely had an interaction with their advanced AI algorithms. Beginning with product recommendations, Amazon started using machine learning algorithms as part of their core offerings, and over time they have quietly built strong AI and ML capabilities broadly across the whole organization. There is no single AI group at Amazon. Rather, every team is responsible for finding ways to utilize AI and ML in their work. At the company’s recent re:MARS show in June 2019, Amazon showcased its wide footprint on use of AI & ML. At the event, the AI Today podcast interviewed three executives across various Amazon groups to hear how each group is utilizing AI.
Chuck Moore, Vice President of Alexa Shopping shared insights into how the Alexa Shopping group is currently applying AI across both the Alexa device as well as mobile apps, website, and backend operations. In 2018, Cognilytica produced a Voice Assistant Benchmark in 2018 as a way of measuring performance of various voice assistants. While these assistants are continually improving, and gaining more intelligence through their conversational interfaces, they have a long way to go before becoming as “smart” and useful as users would like them to be.