Towing is one of those industries where people imagine that every company is behind the times when it comes to technology. This might come from the stereotypical image of the past. However, today tow companies are using technology to make them perform better, faster, and cheaper. Companies in this industry that don’t follow suit could be missing out on a major opportunity to grow quickly. Here’s how towing companies are advancing with technology.
It can be a hassle to receive or make payments with the traditional model of tow truck companies. The customer has to go up the actual gate and wait in line to get their vehicle and then pay in cash. This requires resources by requiring the tow company to staff the lot with an attendant up front to take these payments. Tow companies are now adopting technology that allows them to receive payments through apps or online in the cloud. This saves time and money.
Every driver has a certain amount of hours they need to work each week. This is hard to track the traditional way with a punch card or simply relying on word of mouth. To make things more easy to keep track of, many companies are choosing to have their drivers use an app that lets them log right and out when their shifts begin and end. This also makes it much easier when it comes to paying them and doing taxes later on.
For managers of tow truck companies, knowing who to schedule for which day can be a real hassle. Even if you get this part figured out, depending on who needs to pick their kids up or request a day off, it is a cluster to know who is working at what time in real time. Luckily, scheduling technologies have allowed towing companies to bypass this challenge and have a seamless way to make schedules every week.
GPS and Route Creation
A tow company will often have a full team of people that are responsible for driving on a given night. However, who should take what route can get confusing in the heat of the moment. That’s why it is so valuable to have GPS technology and route creation software that shows drivers which territory is theirs on a given night.
Dispatch tow software is taking away a lot of the problems that companies have historically had in getting the right information to their drivers. A call center is usually staffed and has to call drivers to alert them to a situation. But with software, it is simply loaded up in their apps and they can access it right away with all the information of the vehicle, customer, problem, and location. This even syncs up with third party services like AAA which outsources much of its towing to other companies in the area.
Providing support to customers who are having their vehicles towed can be a hassle. You have to have a whole call center and receive calls all night long. They often have many requests for information that your agents may not have at their fingertips. To avoid this, towing companies can have online customer support. The person having their vehicle towed can simply log in and chat with someone live instead of tying up company resources on the phone. It is often a package software suite that connects the service center with the drivers as well, saving money on a monthly fee for the technology.
Long gone are the days where towing was seen as an old industry behind the times. Today, if you run or operate a towing company, you can’t afford to be without the right technology. Your competitors are using the latest and greatest technology, like in the example above. So instead of missing out on additional business and the benefits of being more efficient, get up to date in your company today.
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